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Shipping and Delivery Policy

At Al najah al motealk general trading L.L.C we strive to provide a smooth and efficient shipping and delivery experience for our customers. We aim to ensure that your purchases are delivered to you in a timely manner and in excellent condition. Please read our Shipping and Delivery Policy to understand our guidelines and procedures for shipping and delivering orders placed on our e-commerce website.

1. Shipping Destinations

Domestic Shipping: We offer shipping online within UAE. We endeavor to deliver orders to all addresses within our specified shipping destinations.

2. Shipping Methods

2.1 Carrier Selection: We partner with reputable shipping carriers to ensure reliable and secure delivery of your orders. The carrier used for your shipment will be determined based on factors such as your location, package size, and shipping method chosen during the checkout process.

2.2 Shipping Options: We offer various shipping options, including standard shipping and expedited shipping. The availability of these options may vary depending on your location and the nature of the products being shipped.

3. Order Processing Time

3.1 Processing Time: We strive to process and prepare your order for shipment as quickly as possible. Normally, the order processing time is about 2 business days. Please note that processing time may be longer during peak seasons, promotional periods, or if the order contains personalized or made-to-order items.

3.2 Order Verification: In some cases, additional verification of information may be required to process your order. This may include verifying payment details or contacting you to confirm certain information. Any delays resulting from order verification will be communicated to you promptly.

4. Shipment Tracking

4.1 Tracking Information: Once your order has been shipped, we will provide you with a shipment tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through the carrier’s website or tracking portal.

4.2 Shipment Updates: We strive to provide timely updates on the status of your shipment. However, please note that tracking information may take some time to be updated in the carrier’s system. If you have any concerns about the status of your shipment, please feel free to contact our customer support team for assistance.

5. Delivery Timeframes

5.1 Estimated Delivery Time: The estimated delivery time for your order depends on factors such as your location, the shipping method chosen, and the carrier’s service standards. While we make every effort to meet the estimated delivery timeframes, please note that they are provided as general guidelines and are not guaranteed.

5.2 Delays: Occasionally, unforeseen circumstances or events beyond our control may cause delays in the delivery of your order. These may include but are not limited to natural disasters or disruptions in transportation services. We appreciate your patience and understanding in such situations.

6. Receiving Your Order

Inspection upon Delivery: We recommend inspecting your package upon delivery to ensure that it is in good condition and that all items are present. If you notice any damage or discrepancies, please contact our customer support team immediately to report the issue.

7. Changes to the Shipping and Delivery Policy

Policy Updates: We reserve the right to update or modify our Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about our shipping and delivery practices.

If you have any questions or require further clarification regarding our Shipping and Delivery Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience atAl najah al motealk general trading L.L.C.

Thank you for choosing Al najah al motealk general trading L.L.C. We appreciate your understanding and cooperation regarding our shipping and delivery procedures.

The Al najah al motealk general trading L.L.C Team