At Al najah al motealk general trading L.L.C, we want you to be completely satisfied with your purchase. We understand that there may be instances where you may need to return or exchange an item. Please read our Refund and Return Policy to understand our guidelines and procedures for refunds, returns, and exchanges.
1.1 Return Policy: We DON’T accept returns.
1.2 Returnable Items: Certain items are eligible to be returned . These include damaged or not working pumps items.
2.1 Return Authorization: To initiate a return, please contact our customer support team within the designated return period. You can reach us via email at:
Please provide your order details, including the order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Instructions: Our customer support team will provide you with detailed instructions on how to return the item. This may include providing you with a return shipping label or directing you to a designated return address. Please follow the instructions carefully to ensure a smooth return process.
3.1 Refund Eligibility: Once we receive the returned item and verify that it meets our return criteria, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please note that shipping charges, customs duties, and taxes are non-refundable.
3.2 Refund Timeframe: The refund process may take 7 business days to complete, depending on your payment provider’s processing time. We will notify you via email once your refund has been processed.
4.1 Exchange Eligibility: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to check availability. Exchanges are subject to stock availability and may not always be possible. In cases where the desired item is not available, we will process a refund instead.
4.2 Exchange Process: Our customer support team will provide you with instructions on how to proceed with the exchange. The return and replacement item(s) must adhere to our return eligibility criteria mentioned in Section 1.
Inspection upon Delivery: We recommend inspecting your order upon delivery. If you receive a damaged or defective item, please contact our customer support team immediately, providing details and supporting evidence (such as photographs) of the issue. We will work with you to resolve the matter promptly.
6.1 Return Shipping Responsibility: The customer is responsible for the shipping costs associated with the return unless the item received was damaged, defective, or an error occurred on our part.
6.2 Return Shipping Method: We recommend using a trackable shipping service to ensure that the returned item reaches us safely. We are not responsible for any lost or damaged items during the return shipment.
Policy Updates: We reserve the right to update or modify our Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about our refund and return procedures.
If you have any questions or require further clarification regarding our Refund and Return Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Al najah al motealk general trading L.L.C.
Thank you for choosing Al najah al motealk general trading L.L.C. We appreciate your understanding and cooperation regarding our refund and return procedures.
If you have any questions about our Refund and Return Policy, please feel free to contact us
The Al najah al motealk general trading L.L.C Team
