Returns & Refunds Policy

At MADSKINCARE-UAE, we want you to be completely satisfied with your purchase. We understand that there may be instances where you may need to return or exchange an item. Please read our Refund and Return Policy to understand our guidelines and procedures for refunds, returns, and exchanges.

1. Return Eligibility

1.1 Return Window: You may request a return within 7 days of the delivery date.

1.2 Condition of Items: Returned items must be unused, unopened, and in their original packaging with all seals intact. For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned or exchanged unless the item received was defective or incorrect.

1.3 Non-Returnable Items: Personalized or made-to-order products, items marked as final sale, and gift cards are not eligible for return.

2. How to Request a Return

2.1 To initiate a return, please contact our customer support team within the return window via:

  • Landline: +971 4 423 2088
  • WhatsApp: +971 50 347 2257
  • Email: info@najahgt.com

2.2 Please include your order number and the reason for the return so we can assist you promptly.

3. Return Shipping

3.1 Unless the return is due to a defective, damaged, or incorrect item, the cost of returning the product is the customer's responsibility.

3.2 We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us.

4. Refunds

4.1 Refund Coverage: Approved refunds cover the value of the returned product only. Original delivery charges are non-refundable.

4.2 Refund Method: Refunds are issued to the original payment method used at checkout.

4.3 Refund Timeframe: Once we receive and inspect the returned item, please allow a reasonable processing time for the refund to be issued. The time for the refunded amount to appear in your account may vary depending on your bank or payment provider.

5. Exchanges

5.1 If you would like to exchange an item for a different size, shade, or product, please contact our customer support team. Exchanges are subject to product availability.

6. Damaged or Incorrect Items

6.1 If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue quickly, including arranging a replacement or full refund at no additional cost to you.


Thank you for choosing MADSKINCARE-UAE. If you have any questions regarding this policy, please contact our customer support team.

The MADSKINCARE-UAE Team