Yes. You can cancel or request changes to your order within 24 hours of placing it, as long as it hasn't already been processed for shipment. Please contact our customer support team as soon as possible with your order number.

Yes. If you'd like to exchange an item for a different size, shade, or product, contact our customer support team. Exchanges are subject to product availability, and the item must be unused, unopened, and in its original packaging.

We currently ship within the United Arab Emirates, Qatar & Iraq.

Shipping is free on orders over 500 AED. For orders below this amount, standard shipping charges apply at checkout.

We offer standard and expedited shipping. Available options may vary depending on your location and the products ordered.

You can request a return, provided the item is unused, unopened, and in its original packaging. For hygiene reasons, opened skincare products may only be returned if they arrive defective or incorrect.

Full details are available on our Refund and Return Policy page here

No, you can check out as a guest. However, creating an account lets you track your orders, save your details for faster checkout, and view your order history.

No. We do not store your card or bank details. All payments are processed securely through our payment gateway, and your financial information is never saved on our servers.

We accept major credit and debit cards, including Visa and Mastercard.

Yes. All transactions are processed through a secure, encrypted payment gateway. We do not have access to or store your full card details.