At Al najah al motealk general trading L.L.C, we understand that circumstances may arise where you need to cancel your order. We aim to provide a seamless shopping experience and accommodate your needs to the best of our ability. Please review our cancellation policy below to understand the guidelines and procedures for cancelling an order placed on our e-commerce website.
1.1 Cancellation Period: You may cancel your order within 24 hours of placing it. After this time frame, we may have already processed and shipped your order, making it ineligible for cancellation.
1.2 Cancellation Request: To request a cancellation, please contact our customer support team as soon as possible. You can reach us via email at:
Please provide your order details, including the order number, so that we can assist you promptly.
2.1 Refund Eligibility: If your order is eligible for cancellation within the specified time frame, we will initiate the refund process. Please note that certain items, such as personalized or made-to-order products, may not be eligible for cancellation or refund. Any exceptions to our cancellation policy will be clearly stated on the product page.
2.2 Refund Method: Refunds will be issued using the original payment method used during the purchase. It may take some time for the refunded amount to be reflected in your account, depending on your bank or payment provider.
Modification Requests: If you wish to modify your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that order modifications are subject to availability and may not always be possible, especially if the order has already been processed for shipment.
Availability: In rare instances, certain items may become unavailable after you place an order. If an item in your order is out of stock, we will notify you promptly and provide alternatives if available. You will have the option to proceed with the revised order, replace the item with another product, or cancel the affected item or the entire order.
Policy Updates: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about our cancellation policy.
If you have any questions or require further clarification regarding our cancellation policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Al najah al motealk general trading L.L.C
Thank you for choosing Al najah al motealk general trading L.L.C. We appreciate your understanding and cooperation regarding our cancellation policy.
The Al najah al motealk general trading L.L.C Team
